Customer Satisfaction is our primary goal. Shhoppy.com has a very simple return and100% refund policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have a "Total Buyer Security Program" Where in our buyers are protected in the following cases:-
Please provide us with maximum possible details as they would be the base of examining the defect or differences.
Don't Worry! We will still gladly accept back the product and shall refund the amount back to you in full without deducting any charges what so ever.
- Return shipping charges needs to be borne by the customer. Incase return is arranged by us a flat 10% of the value of shipment will be charged for same.
- Credit Coupon will be issued only for the products returned.
- No refund what so ever will be made in this case, you may select an alternate product in replacement for the product returned.
- Shipping charges if any paid for receiving the parcels from India, will not be refunded while processing your replacement.
- Any shipping costs of sending back to India or within India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Replacement will only be provided once, meaning you cannot replace an already replaced product again.
What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Use our hassle free method to return. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process. You can contact us by sending an email to firstname.lastname@example.org. Please do not return products without first speaking to our customer care.
All returns request need to be put on an email to email@example.com with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
You can drop or send the product to our address mentioned on Contact Us Page:
If the error is at our end we will issue credit note of a fixed amount of Rs 100/- to you for shipping back the defective item back to us, which can be used while further shopping with us.
KEEPING THE FOLLOWING IN MIND TO MAKE USE OF OUR RETURN POLICY:
- The returned product should be in the original packaging, unused condition and in the same condition as you received the product.
- In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
- Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
- Sachets/ packets accompanying the box should not be opened/ tampered with.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a salable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by Shhoppy team after they are received at our facility.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Under no circumstances the refund amount can be more than the amount paid for the product.
- products will be refunded only if they cannot be replaced with a fresh piece.
- If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules not applicable for returns.
- Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Standard size dresses can be returned, but Customized dresses can not be returned.
Refund will only be processed for par of orders that cannot be fulfilled by us / if we are unable to fulfill our obligations.
- If the payment was made by Credit Card, Debit Card or Net-Banking, we will reverse credit to the same Credit/ Debit Card or credit to your Net-Banking account
- If the payment made was by Cash on Delivery, we will transfer the amount to your Bank account or by cheque..
- Shipping Charges and Cash on Delivery charge would not be included in the refund value of your order as these are non-refundable charges..
- If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.
- Refunds are subject to the availability of the replacement product. Refunds will be processed only if they cannot be replaced.
SUGGESTIONS REGARDING CUSTOM STITCHING
We make our best efforts to give you the best possible fit but at times it takes multiple trials and corrections to get the best possible fit even when you get the products stitched locally. We request you to please provide as much precise stitching sizes as possible for us.
What happens in case there is a stitching error?
In any case we will make all the alterations that are required. If the mistake is ours we shall bare all the charges for shipping and alterations and even if the error is from your end we will still make the desired alterations absolutely free of cost for you but the shipping cost for both ways will have to be borne by the customer.
Any shipping costs of sending back to India or within India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
SOME IMPORTANT INFORMATION
COLOR & DESCRIPTION
- The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
- While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
- A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
- It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
While ordering on internet, we suggest that customers should be extra careful of following -
- Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
- Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around.
- Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
- Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
BEADS/STONES & SEQUENCES
Beads/Stones and Sequences Missing or Coming off we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
THE REFUND AND CANCELLATION POLICY IS NOT VALID FOR WHOLESALE ORDERS. WHOLESALE ORDERS CANNOT BE REFUNDED OR CANCELED IN ANY CASE.